Frequently Asked Questions
Everything you need to know about shopping with Wide Open.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart, as our styles range from slim-fit to oversized silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are Wide Open garments manufactured?
Our collections are ethically produced in certified factories that prioritize fair wages and sustainable textile practices. Detailed origin information can be found on each individual product tag.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.